Terms & Conditions – BestTrip

 

Welcome to BestTrip. By using our website, mobile app, or booking services, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

 

1. General Terms

  • These Terms apply to all services provided by BestTrip, including flight bookings, hotel reservations, tours, Umrah/Hajj packages, car rentals, and related services.
  • By using our platform, you confirm that you are at least 18 years old and have the legal authority to enter into a binding agreement.
  • BestTrip reserves the right to modify or update these Terms at any time. Updated Terms will be posted on our website.

 

2. Bookings & Payments

  • All bookings are subject to availability and confirmation from airlines, hotels, or service providers.
  • Prices are displayed in the selected currency but may vary due to exchange rates, taxes, or supplier changes.
  • Full payment or partial deposit (as applicable) must be made at the time of booking. Failure to pay may result in cancellation.
  • Payment methods include credit/debit cards, bank transfers, mobile banking, or other options provided by BestTrip.

 

3. Cancellations & Refunds

  • Cancellation and refund policies vary depending on the airline, hotel, or service provider. BestTrip will follow their rules strictly.
  • Some bookings may be non-refundable or subject to penalties.
  • Service charges or processing fees applied by BestTrip are non-refundable.
  • Refunds, if applicable, will be processed within the time frame provided by the supplier (usually 7–30 working days).

 

4. Customer Responsibilities

  • Customers must provide accurate personal details (such as passport names, travel documents, and contact information).
  • It is the traveler’s responsibility to check visa requirements, passport validity, and other travel regulations before departure.
  • BestTrip will not be liable for losses due to incorrect information provided by the customer.

 

5. Liability & Limitations

  • BestTrip acts as an intermediary between customers and airlines, hotels, or service providers. We are not responsible for service failures, delays, cancellations, or other issues beyond our control.
  • We are not liable for personal loss, injury, accident, or damages during travel.
  • Force Majeure (unforeseen events such as natural disasters, strikes, political unrest, or pandemics) may impact bookings, for which BestTrip holds no responsibility.

 

6. Privacy & Data Protection

  • BestTrip respects customer privacy and ensures protection of personal information in compliance with data protection laws.
  • Personal details may be shared with suppliers only for booking and travel-related purposes.

 

7. Governing Law

  • These Terms and Conditions shall be governed by the laws of Bangladesh (or the country where BestTrip is registered).
  • Any disputes shall be resolved in accordance with applicable legal procedures.

 

8. Contact Us

For inquiries, cancellations, or support, please contact:
Email: support@besttrip.com
Phone: +8809677443333